Tuesday, April 20th, 2010
In today's tough automotive market, superior customer service can often translate into needed revenue for both car dealers and automakers. In fact, J.D. Power and Associates reports that exceptional service satisfaction enhances dealer and manufacturer profitability by improving customer retention even as sales decline.
The 29th annual study examined ...
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Saturday, April 17th, 2010
http://www.gustometria.com Gustometria is a truly innovative technology for measuring patient satisfaction. If you're worried about getting good scores on your HCAHPS evaluations you need to try out Gustometria.Duration : 0:2:5
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Saturday, April 17th, 2010
New Survey Shows Customer Service Crucial to Automotive Industry Source: General Motors
J. D. Power and Associates Reports Exceptional Service Satisfaction Enhances Profitability
March 2009 - In today's tough automotive market, superior customer service can often translate into needed revenue for both car dealers and automakers. In fact, J.D. Power and Associates ...
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Wednesday, April 14th, 2010
Jonathan Levitt of iPerceptions describes 4Q, a free, customer service survey. It can be easily installed on a site and asks permission from a random sample of visitors to complete a survey. Q1. How satisfied are you overall? Q2. What are you here to do? Q3. Were you able to ...
Posted in customer service survey | No Comments »
Wednesday, April 14th, 2010
Jonathan Levitt of iPerceptions describes 4Q, a free, customer service survey. It can be easily installed on a site and asks permission from a random sample of visitors to complete a survey. Q1. How satisfied are you overall? Q2. What are you here to do? Q3. Were you able to ...
Posted in customer service survey | 1 Comment »