Tuesday, June 1st, 2010
Suppose you are an employee in the marketing department of Mamma Mia’s Pizzeria. Your job is to conduct a survey to determine customer satisfaction with Mamma Mia’s pizza. (a) Describe an unbiased way to conduct your survey. (b) Describe a biased way to conduct your survey.
Posted in employee satisfaction survey | 2 Comments »
Wednesday, May 12th, 2010
A formal customer satisfaction/loyalty program is being implemented for the first time in the company, hence any tips, do's and don'ts in this regard is appreciated. If you have had any experience working with vendors offering this program vs. tracking this via internal resources, I would love to hear from ...
Posted in customer satisfaction survey | 1 Comment »
Tuesday, April 20th, 2010
Why do I need to conduct Customer Satisfaction Surveys?
One of the most important consumer satisfaction and retention elements is the ability to ask questions to your top IDEAL CLIENTS and being able to report the findings appropriately to each level of management, from store manager to national head office, VP ...
Posted in customer satisfaction survey questions | No Comments »
Wednesday, April 14th, 2010
Zoomerang is the leader in online surveys and since 1999, have provided a powerful, self-service alternative for conducting accurate research with minimum cost and effort. We think its important to take the latest developments online and use them for our favorite purpose—sharing knowledge. Watch our tutorial on 5 tips for ...
Posted in customer satisfaction survey | 1 Comment »