Welcome to www.surveystime.com » customer satisfaction http://www.surveystime.com Employee Satisfaction Surveys Wed, 02 Feb 2011 19:02:18 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 Are YA customer care surveys common? http://www.surveystime.com/customer-satisfaction-survey/are-ya-customer-care-surveys-common http://www.surveystime.com/customer-satisfaction-survey/are-ya-customer-care-surveys-common#comments Tue, 21 Sep 2010 09:11:25 +0000 admin http://www.surveystime.com/customer-satisfaction-survey/are-ya-customer-care-surveys-common I received an email from YA customer care inviting me to take a survey on customer satisfaction withYA. Any suggestions on the level of customer satisfaction for Seniors?

]]> http://www.surveystime.com/customer-satisfaction-survey/are-ya-customer-care-surveys-common/feed 11 Computer Repair Survey – PLEASE provide YOUR viewpoint.? http://www.surveystime.com/customer-satisfaction-survey/computer-repair-survey-please-provide-your-viewpoint http://www.surveystime.com/customer-satisfaction-survey/computer-repair-survey-please-provide-your-viewpoint#comments Wed, 15 Sep 2010 09:09:33 +0000 admin http://www.surveystime.com/customer-satisfaction-survey/computer-repair-survey-please-provide-your-viewpoint As I begin to take the next step into the realm of business start-up, I have been asked to provide a market study for inclusion in the company’s business plan. I know that the concept is viable, profitable, will save customers a considerable amount of money on computer repair costs, allow the company to prosper, and I can make a living while doing so.

I can’t go into too many details at this time, as I do not want to have any positive or negative impact on your answers. Once I have collected all the data, analyzed it, and submitted it, I will gladly share my business concept, thoughts, and ideas. I will say it is not self-fulfilling. My primary goal is to be of service and helpful to others.

This is for a comparison against other companies currently operating within the industry. The information provided will help outline, explain, and prove why the concept will work, how it is definitely unique and the reason it will soar well above and beyond national averages in profit, sales, and customer satisfaction, while at the same time costing only a fraction of current billing practices.

Please copy the following questions into your email program and email your replies to g.laymon@cox.net. I greatly appreciate your input, thoughts, and your kindness.

1. How much did you pay for your last computer repair service?

2. Was it for a desktop, or a laptop?

3. What was actually repaired on your system?

4. Was it on-site service, or did you have to take it to the a repair shop?

5. If you took it to the repair shop, how long was it there?

6. Did you receive an invoice detailing all fees involved, or was it all grouped into one price?

7. Please tell me the individual totals, or the total with service if grouped?

8. Was there anything in particular that you liked or disliked about the service, costs, time involved, customer relations, etc?

9. Please be as detailed as possible, and explain your answer above.

10. Have you ever had to pay for virus removal? If so, how much were you charged?

11. If you were given the opportunity to provide your opinions for such a company before it ever opened its doors, knowing that your thoughts would be given serious consideration as to the operations of that business, what would you say?

12. If you were to consider starting your own company, what might be the basis or outline for your operation?

13. Any other comments/suggestions/ideas or just random thoughts? All opinions are welcomed, valued, and given serious consideration.

14. If you were composing a survey such as this, are there any questions you would have included that I may have overlooked?

This is a once in a lifetime chance for you to provide your valued input and for me to receive some powerful insights into customer experience before I officially open. I am not interested in corporate approval, I want YOUR thoughts, suggestions, and insights. The type of people that could actually be one of my customers. Not suggestions and ideas to conform to current trends.

Thank you so much for your time. It is greatly appreciated, Please forward along to anyone whose opinion you may personally value. I would appreciate their thoughts as well.

Gary Laymon
AfterDark PC Repair
g.laymon@cox.net

]]> http://www.surveystime.com/customer-satisfaction-survey/computer-repair-survey-please-provide-your-viewpoint/feed 1 POLL: When appealing a question, would this seem like a good thing to put in Additional Information box? http://www.surveystime.com/job-satisfaction-survey/poll-when-appealing-a-question-would-this-seem-like-a-good-thing-to-put-in-additional-information-box http://www.surveystime.com/job-satisfaction-survey/poll-when-appealing-a-question-would-this-seem-like-a-good-thing-to-put-in-additional-information-box#comments Mon, 30 Aug 2010 16:26:47 +0000 admin http://www.surveystime.com/job-satisfaction-survey/poll-when-appealing-a-question-would-this-seem-like-a-good-thing-to-put-in-additional-information-box This was posted in Polls and Surveys and was asking people’s opinions.
If Yahoo is so intimidated by questions concerning people’s opinions about such things, then I guess they are in the wrong business if they feel the need to stifle questions such as these. I have been a Yahoo subscriber for years and have enjoyed using Yahoo Answer. But due to the lack of common sense in recent months concening what is and is not allowed on answers, I guess I will take my questions and answers elsewhere. It is a shame that Yahoo is losing clients due to personnel who really don’t care about doing their job, but instead just push a button becasue some troll reports a question for no sane reason at all.
Honestly, Look at my question and then the reason for deleting the question –
Deleted Question: Don’t you hate when there is one answer to your question, but the question was removed and you didn’t get to?
Violation Reason: Misuse of the question and answer format
And Yahoo wonders why it is losing more and more business day by day.
Of course, no one is actually reading this. Someone will inevitably just push the "I don’t really care" button wthout even reading it, just as they do when trolls report questions for no reason. Funny how people who don’t really do their jobs let a business lose clients and the People running the business don’t really have a quality and control section to ensure their workers are really concerned about customer satisfaction.
Oh well, Have a nice day and enjoy your spring break.
Time to open a formspring.me account.

]]> http://www.surveystime.com/job-satisfaction-survey/poll-when-appealing-a-question-would-this-seem-like-a-good-thing-to-put-in-additional-information-box/feed 10 10 Points To Do AirAsia (MALAYSIAN Airlines) Survey? http://www.surveystime.com/customer-satisfaction-survey/10-points-to-do-airasia-malaysian-airlines-survey http://www.surveystime.com/customer-satisfaction-survey/10-points-to-do-airasia-malaysian-airlines-survey#comments Mon, 23 Aug 2010 09:12:10 +0000 admin http://www.surveystime.com/customer-satisfaction-survey/10-points-to-do-airasia-malaysian-airlines-survey I’m involved in a school project that requires me to do survey on AIRASIA’s customer satisfaction (a MALAYSIAN airlines company).
I’d be glad to hear have any contributors to help me out with the survey.Thank you.

1.On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied,"
How would you rate your level of overall satisfaction with AirAsia service as your airline provider.

2.Why do you say that? What specifically are you satisfied or dissatisfied with AirAsia Bhd? Enter response below…

3.How likely are you to recommend AirAsia Bhd to a friend or relative
(Please choose 1)
a)Excellent
b)Very Good
c)Good
D)Fair
e)Poor
f)I don’t Know

4.How likely are you to repurchase products and services from AirAsia Bhd
(Please choose 1)

a)Excellent
b)Very Good
c)Good
D)Fair
e)Poor
f)I don’t Know

5.How would you rate the overall quality of your relationship with AirAsia Bhd, considering all of your experiences with them?
(Choose 1)
a)Excellent
b)Very Good
c)Good
D)Fair
e)Poor
f)I don’t Know

6.On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of satisfaction with AirAsia Bhd in regards to customer service?
12345DK/NA/RF

7.On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of satisfaction with AirAsia Bhd in regards to price?
12345DK/NA/RF

8.On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of satisfaction with AirAsia Bhd in regards to value?
12345DK/NA/RF

Please help me.Thank You

]]> http://www.surveystime.com/customer-satisfaction-survey/10-points-to-do-airasia-malaysian-airlines-survey/feed 6 Is this Parametric and Nonparametric Data? Why? http://www.surveystime.com/job-satisfaction-survey/is-this-parametric-and-nonparametric-data-why http://www.surveystime.com/job-satisfaction-survey/is-this-parametric-and-nonparametric-data-why#comments Sat, 21 Aug 2010 16:24:27 +0000 admin http://www.surveystime.com/job-satisfaction-survey/is-this-parametric-and-nonparametric-data-why -You have a choice of 2 ovens. The used oven is 0 less than the new oven, but its calibration is off by 20 degrees. Which 1 is better buy
-Jim owns 3 real estate offices in Anytown. He has decided to open 1 more office in either Hometown or Uptown. He will compare the mean # of homes sold per agent + the mean commission % earned by agents in the 2 towns to make his decision
-A study to determine if job absenteeism is distributed evenly over a week.
-Mels Diner has been surveying their customers for the past couple of years about their dining experience in the restaurant. The survey uses a scale of 1 to 5, 5 is the best. Mel’s customer satisfaction averaged 2.5 last year, but this year it is 2.9. Is this difference statistically significant
-Sally’s Beauty salon just opened. Sally assigns the stylists customers on a rotation so everyone busy all day. 1 month after she opened Sally’s customer count for each stylist was a 20 b 30 c 15 and d 25. Has Sally been fair

]]> http://www.surveystime.com/job-satisfaction-survey/is-this-parametric-and-nonparametric-data-why/feed 1 Mystery Shopper, could this be real? http://www.surveystime.com/job-satisfaction-survey/mystery-shopper-could-this-be-real http://www.surveystime.com/job-satisfaction-survey/mystery-shopper-could-this-be-real#comments Wed, 18 Aug 2010 23:36:25 +0000 admin http://www.surveystime.com/job-satisfaction-survey/mystery-shopper-could-this-be-real I have gotten a mail from a company named BES Research, and exactly it says:

With reference to your previous job search with Consumer Survey Specialists you indicated that you were interested on a part time basis. Congratulations! You have been selected to participate in a paid Consumer Research Program in your area of residence as a Mystery Shopper for BES Research. Mystery shopping has been confirmed by experts as one of the most exciting jobs in the world with fair remuneration. You do not need experience to qualify and formal education is not a requierement, all you need do is shop and report your experiance.

This research program is fully paid program and would become permanent part time position fo a selected fewwho are able to distinguish themselves in the course of this training program. During this training assignment, your salary will be fixed at 0.00 per week for the first three months. Additional increment will follow ujpon your acceptance as a permanent staff.

First evaluation will take place at any Western Union location close to you. Here while making money transfer, you will be investigating customer satisfaction and transfer charges; also observe the kind of questions they ask you. Never supply your social security number if asked, its not a requierement, you may requiere a photo identity.

And there’s some more stuff, and it came with a real check, supplying the money i need. Yes it’s REAL. I check front and back, up and down. Not to mention, I’m only 15….
I’m kinda scared….

]]> http://www.surveystime.com/job-satisfaction-survey/mystery-shopper-could-this-be-real/feed 6 what type of analysis to be use for this? http://www.surveystime.com/customer-satisfaction-survey/what-type-of-analysis-to-be-use-for-this http://www.surveystime.com/customer-satisfaction-survey/what-type-of-analysis-to-be-use-for-this#comments Wed, 28 Jul 2010 09:08:48 +0000 admin http://www.surveystime.com/customer-satisfaction-survey/what-type-of-analysis-to-be-use-for-this Im doing a calculation for a survey where customer satisfaction is base on the rating of very satisfied (5) to very dissatisfied (1). i want to compare with services that is also rated like the previous one, very satisfied (5) to very dissatisfied (1) and it consist of at least 10 data. the problem is i have no idea which type of calculation to analyze this (Chi Square, Regression, Pearson or etc.). the reason for doin this is to find out the hypothesis for relationship between service and customer satisfaction.

]]> http://www.surveystime.com/customer-satisfaction-survey/what-type-of-analysis-to-be-use-for-this/feed 1 what are the best metrics to measure efficiency (cost) in an inbound environment? http://www.surveystime.com/customer-satisfaction-survey/what-are-the-best-metrics-to-measure-efficiency-cost-in-an-inbound-environment http://www.surveystime.com/customer-satisfaction-survey/what-are-the-best-metrics-to-measure-efficiency-cost-in-an-inbound-environment#comments Sat, 24 Jul 2010 14:06:42 +0000 admin http://www.surveystime.com/customer-satisfaction-survey/what-are-the-best-metrics-to-measure-efficiency-cost-in-an-inbound-environment If Customer Satisfaction IVR survey results are used to measure customer satisfaction, then what are the best metrics to measure efficiency (cost) in an inbound environment?

]]> http://www.surveystime.com/customer-satisfaction-survey/what-are-the-best-metrics-to-measure-efficiency-cost-in-an-inbound-environment/feed 1 M.D has been surveying customers about their dining experience. survey used a scale of 1 to 5.? http://www.surveystime.com/customer-satisfaction-survey/m-d-has-been-surveying-customers-about-their-dining-experience-survey-used-a-scale-of-1-to-5 http://www.surveystime.com/customer-satisfaction-survey/m-d-has-been-surveying-customers-about-their-dining-experience-survey-used-a-scale-of-1-to-5#comments Tue, 20 Jul 2010 18:47:27 +0000 admin http://www.surveystime.com/customer-satisfaction-survey/m-d-has-been-surveying-customers-about-their-dining-experience-survey-used-a-scale-of-1-to-5 Mel’s diner has been surbeying their customers for the past couple of years about their dining experience in the restaurant. the survey uses a scale of one to five, five being best to indicate customer satisfaction. Mel’s customer satisfaction averaged 2.5 last year, but this year it is 2.9. is the difference statistically significant? and is this pa parametric or nonparametric?

]]> http://www.surveystime.com/customer-satisfaction-survey/m-d-has-been-surveying-customers-about-their-dining-experience-survey-used-a-scale-of-1-to-5/feed 3 KFC customer satisfaction? http://www.surveystime.com/customer-satisfaction-survey/kfc-customer-satisfaction-2 http://www.surveystime.com/customer-satisfaction-survey/kfc-customer-satisfaction-2#comments Sat, 10 Jul 2010 13:56:28 +0000 admin http://www.surveystime.com/customer-satisfaction-survey/kfc-customer-satisfaction-2 I’m investigating how KFC delivers customer satisfaction? i need help in conducting a survey i need to ask a KFC member of staff. I need help in what sort of questions should i ask? any suggestions?

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