Sunday, August 1st, 2010
I work for a Quality Analysis team. My customers are developers, business managers and also end users.
Generally I use a customer satisfaction survey questionnaire and get the results. Now, my higher officials asked about CPV which is Customer Perceived Value to be calculated. Can some one educate ...
Posted in customer satisfaction survey | 1 Comment »
Friday, July 30th, 2010
I know Hyundai had some serious "build" problems when they first came to the US however they've improved significantly. Last years models were rated #3 in the JD Powers customer satisfaction survey. I know there are problems, but I wonder if they're REALLY getting better.
For the first time I'm considering ...
Posted in customer satisfaction survey | 1 Comment »
Thursday, July 22nd, 2010
i need to write down my past accomplishment, and here it is :-
- "Received a good feedback from the customer" --->( i wanted to say that the customers has given me a good feedback when we do the customer satisfaction survey. Does the above sentance delivers this message? and is ...
Posted in customer satisfaction survey | 2 Comments »
Monday, July 19th, 2010
I work for a major bank's call center as a sales banker. The sales department is divided into spanish and english bankers. All sales and performance goals are divided into each language group and have been fair up to now.This year a new category was added, a customer satisfaction survey, ...
Posted in job satisfaction survey | 2 Comments »
Monday, July 5th, 2010
You have been appointed as Director Quality Improvement in a large Health Maintenance Organization. Your 2004 customer satisfaction survey (CAHPS) shown members being dissatisfied with accessibility and quality of care provided. In addition the (HEDIS) Preventive studies have shown results are below the benchmark in Annual Eye exam screening for ...
Posted in customer satisfaction survey | 1 Comment »
Saturday, July 3rd, 2010
I have doen a customer satisfaction survey based on likert scale, and for which i have the overall satisfaction quotient also on likert scale, i need to calculate how much does the individual likert item influence the overall satisfaction rating?
Posted in customer satisfaction survey | 1 Comment »
Saturday, July 3rd, 2010
I currently work for Sprint Corp in California and have for the past 2 years. I have always been full-time, and a great employee, I have the highest ranking Csat in my district, for those that don't know what it is that's a customer satisfaction survey they do, out of ...
Posted in employee satisfaction survey | 1 Comment »
Wednesday, June 23rd, 2010
You know every time one goes to a fast food restaurant there is an 800 number on the back of the receipt. They ask that one takes the customer satisfaction survey. All participants are entered into a weekly drawing for 00. Have any of you ever won, ...
Posted in customer satisfaction survey | 3 Comments »
Tuesday, June 22nd, 2010
Do you fill out customer survey cards--if no please answer why not.
You go to a restaurant, or hotel, or perhaps you have had your car serviced. You receive a customer satisfaction survey but most of us don't even think twice about filling out the survey card.
Now of course if the ...
Posted in customer satisfaction survey | 2 Comments »
Tuesday, June 8th, 2010
This particular Rite Aid where I USED to go they would tell me (and other customers) about the survey when it appeared on the receipt: participate in our customer satisfaction survey, rate our store from 1-5 with 5 being the best and if I enter the survey I have ...
Posted in customer satisfaction survey | 1 Comment »