Comments on: Please answer this survey on your recent customer service experience? http://www.surveystime.com/customer-service-survey/please-answer-this-survey-on-your-recent-customer-service-experience Employee Satisfaction Surveys Wed, 02 Feb 2011 19:02:19 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: conley39 http://www.surveystime.com/customer-service-survey/please-answer-this-survey-on-your-recent-customer-service-experience/comment-page-1#comment-1125 conley39 Thu, 29 Jul 2010 14:29:27 +0000 http://www.surveystime.com/customer-service-survey/please-answer-this-survey-on-your-recent-customer-service-experience#comment-1125 OK; this applies to Le Macine in Mirandola, Italy where I had dinner last night. BUSINESS PHYSICAL FACILITY or PHONE IMPRESSIONS Exterior Rating: _______3_______ Time to Answer Rating: _not applicable_ Interior Rating: ________4______ Hold Time Rating: _____5_______ EMPLOYEES – NONVERBAL COMMUNICATION Rating: ______5_________ EMPLOYEES – VERBAL COMMUNICATION Rating: _____5__________ GENERAL SERVICE PERFORMANCE Rating: _____5__________ OVERALL RATING OF THE INTERACTION: ___5____out of___5____ OK; this applies to Le Macine in Mirandola, Italy where I had dinner last night.

BUSINESS PHYSICAL FACILITY or PHONE IMPRESSIONS

Exterior Rating: _______3_______ Time to Answer Rating: _not applicable_
Interior Rating: ________4______ Hold Time Rating: _____5_______

EMPLOYEES – NONVERBAL COMMUNICATION
Rating: ______5_________

EMPLOYEES – VERBAL COMMUNICATION

Rating: _____5__________

GENERAL SERVICE PERFORMANCE
Rating: _____5__________
OVERALL RATING OF THE INTERACTION: ___5____out of___5____

]]> By: Anchors Aweigh http://www.surveystime.com/customer-service-survey/please-answer-this-survey-on-your-recent-customer-service-experience/comment-page-1#comment-1126 Anchors Aweigh Thu, 29 Jul 2010 14:29:27 +0000 http://www.surveystime.com/customer-service-survey/please-answer-this-survey-on-your-recent-customer-service-experience#comment-1126 I give you a lot of credit for attempting to devise a survey. However, you fall short of presenting a questionnaire that is understandable to everyone attempting to respond. Specifically, Time to Answer Rating: __ Interior Rating: ______________ Hold Time Rating: You will not get comparable data to tablize because each response will answer differently. Read up on research methods. Get a book at the library. Revise and get a better survey. Good luck. I give you a lot of credit for attempting to devise a survey. However, you fall short of presenting a questionnaire that is understandable to everyone attempting to respond. Specifically,

Time to Answer Rating: __
Interior Rating: ______________
Hold Time Rating:

You will not get comparable data to tablize because each response will answer differently.
Read up on research methods. Get a book at the library. Revise and get a better survey. Good luck.

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