Please answer this survey on your recent customer service experience?
July 29th, 2010 | by admin |Excellent (5) Good (4) Average (3) Below Average (2) Poor (1)
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BUSINESS PHYSICAL FACILITYorPHONE IMPRESSIONS
Exterior Rating: _______________Time to Answer Rating: ___________
Interior Rating: _______________Hold Time Rating: _______________
EMPLOYEES – NONVERBAL COMMUNICATION
Rating: _________________
EMPLOYEES – VERBAL COMMUNICATION
Rating: _________________
GENERAL SERVICE PERFORMANCE
Rating: _________________
OVERALL RATING OF THE INTERACTION: _________out of_________
2 Responses to “Please answer this survey on your recent customer service experience?”
By conley39 on Jul 29, 2010 | Reply
OK; this applies to Le Macine in Mirandola, Italy where I had dinner last night.
BUSINESS PHYSICAL FACILITY or PHONE IMPRESSIONS
Exterior Rating: _______3_______ Time to Answer Rating: _not applicable_
Interior Rating: ________4______ Hold Time Rating: _____5_______
EMPLOYEES – NONVERBAL COMMUNICATION
Rating: ______5_________
EMPLOYEES – VERBAL COMMUNICATION
Rating: _____5__________
GENERAL SERVICE PERFORMANCE
Rating: _____5__________
OVERALL RATING OF THE INTERACTION: ___5____out of___5____
By Anchors Aweigh on Jul 29, 2010 | Reply
I give you a lot of credit for attempting to devise a survey. However, you fall short of presenting a questionnaire that is understandable to everyone attempting to respond. Specifically,
Time to Answer Rating: __
Interior Rating: ______________
Hold Time Rating:
You will not get comparable data to tablize because each response will answer differently.
Read up on research methods. Get a book at the library. Revise and get a better survey. Good luck.