what type of analysis to be use for this?
July 28th, 2010 | by admin |Im doing a calculation for a survey where customer satisfaction is base on the rating of very satisfied (5) to very dissatisfied (1). i want to compare with services that is also rated like the previous one, very satisfied (5) to very dissatisfied (1) and it consist of at least 10 data. the problem is i have no idea which type of calculation to analyze this (Chi Square, Regression, Pearson or etc.). the reason for doin this is to find out the hypothesis for relationship between service and customer satisfaction.
One Response to “what type of analysis to be use for this?”
By mathsmanretired on Jul 28, 2010 | Reply
If you have several different services all rated in this way then a Chi-squared contingency table would be appropriate but not with only ten pieces of data for each one. This is because all of the entries in the expected frequencies grid should be at least 5 for worthwhile reliability.