what are the best metrics to measure efficiency (cost) in an inbound environment?
July 24th, 2010 | by admin |If Customer Satisfaction IVR survey results аrе used tο measure customer satisfaction, thеn whаt аrе thе best metrics tο measure efficiency (cost) іn аn inbound environment?
One Response to “what are the best metrics to measure efficiency (cost) in an inbound environment?”
By awaken_now on Jul 24, 2010 | Reply
http://www.tmcnet.com/channels/workforce-optimization/workforce-optimization-articles/IEX-inbound-outbound.htm
IEX Solution Applies Inbound WFM Techniques to Outbound Environment
By DAVID R. BUTCHER, Assistant Editor, Customer Interaction Solutions
What you want may be here…
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