KFC customer satisfaction?
July 10th, 2010 | by admin |I’m investigating hοw KFC delivers customer satisfaction? i need hеlр іn conducting a survey i need tο аѕk a KFC member οf staff. I need hеlр іn whаt sort οf qυеѕtіοnѕ ѕhουld i аѕk? аnу suggestions?
One Response to “KFC customer satisfaction?”
By dar k on Jul 10, 2010 | Reply
The answer is to provide fast, curtious service in 90 seconds or less, in a safe, clean atmosphere. This is directly out of an official guide book from a KFC convention I was at several years ago.
#1 Customer Focus=listen and respond to the customer
#2 Belive in people, trust in positive intentions, and encourage ideas and actively develope a work force that is diverse in style and background.
#3 Recognition, celebrate the acheivements of others( team members)
#4 Coach and support each other
#5 Accountability ( don’t make excuses act as the owner would)
#6 Excellence take pride in your job
#7 Positive energy and intensity (negativity brings everyone down)
#8 Teamwork ( work together to accomplish what needs to be done)
KFC has a program based on C.H.A.M.P.S.
Cleanliness
Hospitality
Accuracy
Maintenance
Product quality and
Speed of service
These are all customer focused measures that team members can control.If we can get our team members to exel in these areas, our customers will be happy and sales will exel too.
Directly out of Guide and Regulation Book.
Hope it helps out!