Archive for the ‘customer satisfaction survey’ Category
Friday, August 6th, 2010
I have a customer satisfaction survey form in excel.i want to tabulate all responses from multiple survey forms in a single file. All the surveys are located in one folder. The format is widely distributed (i.e. responses don't in series of rows or columns). I want to collate all the ...
Posted in customer satisfaction survey | 1 Comment »
Thursday, August 5th, 2010
I work as a survey researcher. Basically I call on behalf of Jiffy lube for a brief customer satisfaction survey or some NRA survey. I just read from a script. We don't sell anything or ask for money. we're just getting data. Since we're not selling anything we're not included ...
Posted in customer satisfaction survey | 12 Comments »
Tuesday, August 3rd, 2010
Here's the scenario: Individual customer satisfaction survey scores (measure is % of surveys with 'excellent' score) collected more or less at RANDOM intervals throughout each quarter yet summarized and reported on a QUARTERLY basis as a single number. Number of surveys ~30 each quarter. Want to apply SPC ...
Posted in customer satisfaction survey | 1 Comment »
Sunday, August 1st, 2010
I work for a Quality Analysis team. My customers are developers, business managers and also end users.
Generally I use a customer satisfaction survey questionnaire and get the results. Now, my higher officials asked about CPV which is Customer Perceived Value to be calculated. Can some one educate ...
Posted in customer satisfaction survey | 1 Comment »
Friday, July 30th, 2010
I know Hyundai had some serious "build" problems when they first came to the US however they've improved significantly. Last years models were rated #3 in the JD Powers customer satisfaction survey. I know there are problems, but I wonder if they're REALLY getting better.
For the first time I'm considering ...
Posted in customer satisfaction survey | 1 Comment »
Wednesday, July 28th, 2010
Im doing a calculation for a survey where customer satisfaction is base on the rating of very satisfied (5) to very dissatisfied (1). i want to compare with services that is also rated like the previous one, very satisfied (5) to very dissatisfied (1) and it consist of at least ...
Posted in customer satisfaction survey | 1 Comment »
Monday, July 26th, 2010
1. Overall, how satisfied are you with the amount of junk mail you receive on a weekly basis?
2. How satisfied are you with the changes made to Y!A?
3. On a scale of 0 to 10, where 0 is very dissatisfied and 10 is very satisfied, how satisfied are you with ...
Posted in customer satisfaction survey | 12 Comments »
Saturday, July 24th, 2010
If Customer Satisfaction IVR survey results are used to measure customer satisfaction, then what are the best metrics to measure efficiency (cost) in an inbound environment?
Posted in customer satisfaction survey | 1 Comment »
Thursday, July 22nd, 2010
i need to write down my past accomplishment, and here it is :-
- "Received a good feedback from the customer" --->( i wanted to say that the customers has given me a good feedback when we do the customer satisfaction survey. Does the above sentance delivers this message? and is ...
Posted in customer satisfaction survey | 2 Comments »
Tuesday, July 20th, 2010
Mel's diner has been surbeying their customers for the past couple of years about their dining experience in the restaurant. the survey uses a scale of one to five, five being best to indicate customer satisfaction. Mel's customer satisfaction averaged 2.5 last year, but this year it is ...
Posted in customer satisfaction survey | 3 Comments »