2. From a written survey where the respondents were asked to rate an individual on a scale of 1 to 5, one group rated an individual a 3.7, another group rated the individual a 4.3. Is the difference statistically significant?
It is very significant

3. A catering company is buying equipment in order to set up their own store. They have a choice of two ovens that they can purchase for the store. The used oven is $100 less than the new oven, but its heating calibration is off by 20 degrees. Which one is a better buy for them?
The new over is a better bet in the long run

4. Jim Smith owns three real estate offices in Anytown. He has decided to open one more office, but he cannot decide between Hometown or Uptown as the towns where he wants to locate. He will be comparing the mean number of homes sold per real estate agent, and the mean commission percentage earned by agents in the two towns to make his decision.
He should go for the best location
5. A study to determine if job absenteeism is distributed evenly over the week.

Several times, I have sent them questions with very specific details, including things I had already tried. Instead of helping me with the actual problem, they sent back a canned response suggesting I try a number of the things I had already TOLD them I had done. So, I replied and mentioned that, and the sent back another canned response suggesting I try a number of OTHER things I had already told them I had done. After that, they just sent me a link to a satisfaction survey and never have resolved the problems.

Even people whom I know with PAID Yahoo accounts receive this same [insert your favourite scatological adjective here] treatment.

I don’t know why they do this and I share your annoyance with it.
Don’t know what can be done to change it either.

One of the most important consumer satisfaction and retention elements is the ability to ask questions to your top IDEAL CLIENTS and being able to report the findings appropriately to each level of management, from store manager to national head office, VP of Store Development or CEO.

Gaining information and refocusing attention are essential components of an effective customer retention plan.

Here are 8 Reasons why you need to conduct Customer Satisfaction Surveys:

TO IDENTIFY YOUR IDEAL CLIENT WANTS:
Before you can provide quality customer service and completely satisfy your current customers to dominate your market, you first need to clearly identify and determine your Ideal Clients emotional WANTS.

TO IMPROVE IDEAL CLIENT RETENTION:
When you understand the exact WANTS and NEEDS of your IDEAL Customers, then natural result will be improved customer retention which means increased revenues.

TO DISCOVER IDEAL Clients UNMET WANTS:
Determine what unmet WANT you currently are not fulfilling BUT CAN fulfill? It is Essential to know what your company is currently missing in your service offerings.

TO IDENTIFY DISENGAGED CLIENTS:
It is commonly known that only 1 out of 25 customers will actually voice their concerns. You can have a host of dissatisfied clients and not be aware! This could be the difference between market domination vs. losing clients to the competition on a regular basis!

TO BUILD RELATIONSHIPS with your IDEAL CLIENTs:
Money can’t buy one of the most important things you need to promote your business, that is relationships. Customer relationships drive your business? It’s all about developing people who believe in your products or services.

So New programs are initiated properly for your IDEAL CLIENTs:
The best plans and intentions to bring programs and services to your ideal clients often fall short of the upper management and ownerships original goals.

How do you know if your best efforts are given the best opportunity to succeed and the best opportunity to benefit your ideal client?

Checks and balances:
As a company grows and management levels expand, what head office or ownership hears can become less accurate of a real reflection of what is happening in the field.

MARKETING $s BE SPENT MORE EFFICIENTLY:
Once client WANTS are identified, future marketing $ geared to right client type and client WANTS, Work less, earn more

We have a PROVEN and tested PROCESS,
owe provide the tools
oyou provide the initiative
oand you will see the results!

Duration : 0:3:19

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For the first time I’m considering buying a Hyundai. I REALLY like their new concept sports sedan, the Hyundai Concept Genesis, that’s supposed to be introduced in 2008 and will sell for around $30,000 . This will be a full size sports sedan, rear wheel drive, V-8, and all of the bells and whistles. It’s supposed to about the same size as the BMW 7 series sedan.

If you own a NEWER Hyundai (any model newer than say 2002 or 2003), my question for you is:

Would you buy another Hyundai?
Why? Is it the price?, the value for the money? the quality?

If you WOULDN’T buy another Hyundai:
why not? is it the dealer service? just a crappy car? What year is yours, and what model?

Thanks

http://www.forbesautos.com/news/autoshows/2007/new-york/hyundai_genesis_concept.html

Im close, I have a few KIAs. Pretty much the same cars in different shells. I would go out and buy another one in a heartbeat. I own an 03 Optima and an 05 Sorento. Both are right around 30k miles and were bought brand new. Ive never had a problem with either one, but I do regular maintenance on them regularly. I can honestly say that its the value for the money. Dont let the haters here discourage you. They probably have never even been in a Hyundai or KIA.

For the first time I’m considering buying a Hyundai. I REALLY like their new concept sports sedan, the Hyundai Concept Genesis, that’s supposed to be introduced in 2008 and will sell for around $30,000 . This will be a full size sports sedan, rear wheel drive, V-8, and all of the bells and whistles. It’s supposed to about the same size as the BMW 7 series sedan.

If you own a NEWER Hyundai (any model newer than say 2002 or 2003), my question for you is:

Would you buy another Hyundai?
Why? Is it the price?, the value for the money? the quality?

If you WOULDN’T buy another Hyundai:
why not? is it the dealer service? just a crappy car? What year is yours, and what model?

Thanks

http://www.forbesautos.com/news/autoshows/2007/new-york/hyundai_genesis_concept.html

Im close, I have a few KIAs. Pretty much the same cars in different shells. I would go out and buy another one in a heartbeat. I own an 03 Optima and an 05 Sorento. Both are right around 30k miles and were bought brand new. Ive never had a problem with either one, but I do regular maintenance on them regularly. I can honestly say that its the value for the money. Dont let the haters here discourage you. They probably have never even been in a Hyundai or KIA.

Retailing has become one of the most efficient and talked about services. Retail sales consists of goods or merchandise in a fixed location. Examples of retail businesses include Meijer, Kroger, and Wal-Mart that have one thing in common, which is to retain customer satisfaction. I am a regular customer at the Avon Wal-Mart Superstore for about a year and it has been a very good experience. For instance, Wal-Mart provides the customers with cheap prices, great service, a clean store, store that has about everything, and which is time effective. I took a survey of customers that shop regularly at Avon Wal-Mart Superstore on their viewpoints that are expressed in proving my aim more accurately. I believe that Avon Wal-Mart superstore is a better place to shop than other retail stores.
Wal-Mart is a great store for cheap prices. Have you considered the prices? The prices are at its peak. For example, considering grocery, clothes, and gas, it is clearly too expensive for many families to afford an item and so the customers wait on the item for a better and affordable price the next time they visit. Two of the many customers surveyed agreed that the reason they shop at Wal-Mart is the low and affordable prices. Wal-Mart’s understands the customers concern on the cost, so Wal-Mart usually ends up with the lowest and affordable prices. If another retail store has the merchandise for a cheaper price than Wal-Mart, then Wal-Mart price matches the item for customer satisfaction. For instance, if lettuce is sold at Kroger for 88 cents and Wal-Mart is selling it for 98 cents, the management gives cashier’s the authority to run the lettuce in for 88 cents. This specific method is called “price matching”. When asked, how many do you save monthly since you shop at Wal-Mart? One of the customers commented “I think about $300 to $400 a year.”
Wal-Mart staff and management are really helpful and nice. Every customer expects a warm welcome and appreciation management should have for customers. Wal-Mart helps customers with any concern a customer might have like if certain merchandise price is missing or if it is out of stock. Wal-Mart recognizes the importance of customer satisfaction, and so Wal-Mart associates are always present to assist problems regarding the prices, merchandise, or theft within a store. One of the customers surveyed commented “I would rate the management three out of five. Sometimes they are rude, it depends on who you are talking to.” Wal-Mart does not intend to loose any of its valuable customers and even if the customers insist on a discount on merchandise it is more than likely the management will reconsider the merchandise and reduce the price down about ten percent. Wal-Mart has this button in the site to store section, where customers presses this button on the screen and awaits for assistance. A member of management rushes to approach the customers question and or concerns and assist their problems fast as possible. Wal-Mart greeter’s encourage customers to continue shopping at Wal-Mart with their humbleness and gratitude expressed with terms like “Welcome to Wal-Mart or Thank You for shopping at Wal-Mart”.
Wal-Mart is a clean store. Especially for mothers and fathers the number one priority is their children’s safety. Wal-Mart has certain employees perform the safety sweep. Wal-Mart provides the safety sweep once every three to four hours so if there is a spill or any mess, the safety sweep associate will clean the mess for the customers safety. One of the customers surveyed named Ashley Vega agreed that Wal-Mart is a clean place to shop and safe for her kids. If within those three hours a spill occurs then an associate will call or page for maintenance to report to a certain aisle or register and clean the mess as soon as possible for customer’s and children safety. Wal-Mart knows that a clean store is a safe store to shop at. In comparison to other retail stores that are dirty and might have mice or cockroaches present.
Wal-Mart has about everything. Wal-Mart carries various types of merchandise or items that a customer can consider to buy. Wal-Mart has grocery, apparel, house ware items, electronics, photo lab, bakery and deli, shoes, jewelry, alcohol and cigarettes, tire lube express, smart style salon, lawn and garden, gas station, subway and many more. Wal-Mart intends to save customers from making multiple visits to stores just to get a required item. One customer agreed that it takes like one minute to find something like milk, clothes, shoes, and etc. Even though Wal-Mart has various types of merchandise it also is organized with signs or borders explaining where the items is placed.
Wal-Mart is open for twenty four hours. There are number of families that work day shifts and have problems shopping in the morning or early afternoon and vise versa. Wal-Mart understands that fami

its good. kinda repetitive in places. and you should do and spelling and grammar check before you hand it in.
also try and be more creative with starting your sentences.
dont start everythign with walmart has…

Q.One of our projects is to improve customer satisfaction with pro baseball through field surveys. Our students actually do this work at ballparks, by such means as collecting opinions from spectators and conducting questionnaire surveys.
By collecting and analyzing this data, we evaluate the quality of services and investigate how satisfied customers are.

The first stage of data analysis is simply collecting statistics.

Students design questions, then hand out questionnaires at ballparks.

The students first of all propose their own hypotheses, so they can design questionnaires to see what sort of things customers want, or what sort of things should be evaluated.

The data brought back to the Suzuki Lab then enters the analysis stage.

The analysis method used is covariance structure analysis, an advanced form of multivariate analysis.

Covariance structure analysis shows how each factor affects the results, and how the factors influence each other.

For example, if a team has better fan services, customers are more inclined to support the team, watch it play, and be satisfied overall.

Also, the figures show that fan services have a big impact on overall satisfaction, and that they function effectively.

Results like these are displayed in graphical forms that can be understood at a glance. This makes it possible to verify, from various perspectives, what constitutes improvements in service quality and customer satisfaction, and what must be done to achieve them.

The Suzuki Lab also has partnerships with a variety of businesses, and is steadily getting results through hands-on surveys and analysis.

Q.We firmly believe that these results are helpful.
In fact, weve actually demonstrated this already.
Looking ahead, wed like to continue forming industrial-academic partnerships with businesses, so we can not only make academic contributions, but do research that is relevant to business and has a social impact as well.

Data analysis methodologies evolve day by day.
The Suzuki Lab makes progress by considering the social environment in which businesses operate.

Duration : 0:3:55

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