Please answer this survey on your recent customer service experience?
July 29th, 2010Excellent (5) Good (4) Average (3) Below Average (2) Poor (1)
********************
BUSINESS PHYSICAL FACILITYorPHONE IMPRESSIONS
Exterior Rating: _______________Time to Answer Rating: ___________
Interior Rating: _______________Hold Time Rating: _______________
EMPLOYEES – NONVERBAL COMMUNICATION
Rating: _________________
EMPLOYEES – VERBAL COMMUNICATION
Rating: _________________
GENERAL SERVICE PERFORMANCE
Rating: _________________
OVERALL RATING OF THE INTERACTION: _________out of_________